Picture this: It’s 11 PM and you’re setting up your sweepstakes that launches tomorrow morning. You have a quick question about entry limits. Or maybe it’s 4:30 PM on Friday and you need help setting up your nonprofit donation wallet before the weekend.
These things happen every day. They show us something important: different problems need different types of help. The best sweepstakes platforms get this.
At Sweeppea, we’ve learned over 15 years that one type of support doesn’t work for everyone. That’s why we built a complete support system.
Your AI Chatbot Sweepstakes Expert
It’s 9 PM on Sunday. Your campaign needs to launch Monday morning, but you’re stuck on entry setup. Business hours are long over, but your AI chatbot sweepstakes expert is right there in the platform, ready to guide you through it.
This isn’t your typical chatbot. It’s trained specifically on sweepstakes knowledge. Ask about state compliance rules, entry method setup, or prize configuration – it knows sweepstakes inside and out.
Instant Sweepstakes Expertise Your AI expert answers complex sweepstakes questions right away. It walks you through campaign setup step-by-step, explains compliance requirements, and helps troubleshoot common issues.
Available 24/7 Unlike human support, your AI expert never sleeps. Whether you’re working late, starting early, or hit a weekend deadline, it’s there to keep your campaign moving forward.
When You Need Quick Answers
Sometimes you just need a fast answer to keep going. Our self-help options work alongside your AI expert.
Help Guides Inside the Sweeppea App Our help guides live right inside the platform where you’re working. You’ll find step-by-step guides for everything from basic campaign setup to our official rules wizard. No need to open new browser tabs.
Available When You Work Both work whenever you’re using the platform. No waiting for business hours.
When You Need Expert Help
Some problems need real experts. Complex legal issues, custom setups, and campaign strategy work better when you talk to someone who knows sweepstakes.
Phone Support That Works Call us during business hours and you’ll talk to team members who understand sweepstakes completely. Great for urgent problems during live campaigns.
Email Support with Real Answers Our email support connects you directly with sweepstakes experts. This works well for complex things like nonprofit donation wallet setup or state-specific legal questions.
Knowledge That Counts Our team knows sweepstakes law, platform optimization, and campaign strategy. They help you handle tricky legal scenarios and optimize your dollar-per-entry setups for better results.
The Power of Having All Types
You can pick the right type of support for each situation. Quick platform question? Use guides or chatbot. Complex legal issue? Talk to human experts.
Pick Your Favorite Way Some clients love reading guides and figuring things out. Others prefer to call right away. With multiple options, you can work how you want.
Easy Step-Up Start with self-help and move to human support when needed. If a chatbot conversation shows you need more help, it connects you with the right expert.
Support That Handles Complex Stuff
US and Canada Legal Guidance Our support team knows the details of bonding requirements in New York and Florida, registration needs in Rhode Island, and the differences between US and Canadian laws. We make sure your campaigns follow all the rules.
Advanced Platform Features Features like dollar-per-entry Shopify integration and nonprofit donation wallets need specialized knowledge. Our support system gives you the right assistance for your complexity level.
Live Campaign Support When campaigns are running, problems need immediate fixes. Our phone and email support give you fast response to keep campaigns running smoothly.
What This Means for You
Faster Problem Solving Multiple support channels mean faster solutions. Quick questions get instant answers. Complex problems get expert attention.
Lower Risk Expert human support reduces the risk of legal mistakes or technical errors that could hurt your campaign.
Better Results Strategic guidance helps improve your campaign outcomes. Our experts help you optimize entry methods, prize structures, and promotional strategies.
Peace of Mind You can focus on your business instead of worrying about sweepstakes management. The support you need is there when you need it.
Your Complete Support System
At Sweeppea, we’re not just a platform provider – we’re your complete sweepstakes support system. Whether you need instant answers from our guides and chatbot, strategic guidance from our experts, or urgent help during a live campaign, we have the right support ready.
When you choose a sweepstakes platform, you’re choosing the support experience that will determine your success. Make sure it includes every type of help you might need.
Ready to experience complete sweepstakes support? Contact us at support@sweeppea.com or call us at 1-888-705-2049.For more information, visit our Self-Service Sweepstakes Platform or explore our resource center.
